Customer Service

Shipping & Returns

Fast & FREE Shipping with Rapid Returns & Refunds

Shipping Policy:

  • ALL of our luxury down bedding items are made-to-order requiring 3 - 5 business days, not including the order day, to manufacture before being shipped.
  • Orders typically arrive 7 - 10 business days from order date.
  • Most of our luxury down bedding item orders ship individually.
  • Minimum order of $150 is required to qualify for FREE Shipping.





Rapid Returns & Refund Policy:

  • Returns must be initiated within 30 days of date 'Delivered' via the Rapid Returns & Refund Center.
  • Pillow ADJUSTMENTS please visit our Pillow Adjustment Center.
  • Return shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
  • Pillow Protectors; duvet covers, topper protectors and custom items may NOT be returned.