Customer Service

Shipping & Returns

Fast & FREE Shipping with Rapid Returns & Refunds

Free Shipping

Shipping Policy:

  • We are the OPPOSITE of Amazon ... 
  • ALL of our luxury down bedding items are made-to-order requiring 3 - 5 business days, not including the order day, to manufacture before being shipped.
  • Orders typically arrive 7 - 10 business days from order date.
  • Most of our luxury down bedding item orders ship individually.
  • Minimum order of $150 is required to qualify for FREE Shipping.
  • Orders less than $150 are $14.95.
  • *FREE Shipping ONLY to lower 48 states.





30 day return policy

Rapid Returns & Refund Policy:

  • Returns must be initiated within 30 days of date 'Delivered' via the Refund & Return Center.
  • Pillow ADJUSTMENTS please visit our Pillow Adjustment Center.
  • Return shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
  • *For sanitary reasons; pillow protectors (w/zippers),  mattress topper protectors, duvet covers, fitted sheets, flats sheets, pillowcases and custom items are not eligible for return once 'Delivered'.