Shipping & Returns
Fast & FREE Shipping with Rapid Returns & Refunds
- We are the OPPOSITE of Amazon. Everything is made-to-order and hand-made ...
- ALL of our luxury down bedding items are made-to-order requiring 5 - 7 BUSINESS DAYS, not including the order day, to manufacture before being shipped. (Unless otherwise noted on the product landing page)
- Orders typically arrive 7 - 10 BUSINESS DAYS from order date. (Unless otherwise noted on the product landing page)
- Min. product order of $150 is required to qualify for FREE Shipping.
- Orders less than $150 are $14.95.
- We do NOT ship to Alaska, Hawaii or Canada.
- We do NOT ship to PO Boxes.
- We do NOT ship internationally. (Only US Based Freight Forwarder)
Rapid Returns & Refund Policy:
- Returns are a customer driven and initiated process so you never have to ask.
- Returns must be initiated within 30 days of date 'Delivered' via the Refund & Return Center.
- *Return Labels must be scanned by the carrier within 10 calendar days of generation.
- Refunds can only be processed back to the original form of payment.
- Pillow ADJUSTMENTS please visit our Pillow Adjustment Center.
- Return label shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
- *For sanitary reasons; pillow protectors (w/zippers), mattress topper protectors, duvet covers, fitted sheets, flats sheets, pillowcases and custom items are not eligible for return once 'Delivered'.
Once we receive your returned item it takes 7 - 10 business days for us to process the return for a refund NOT including the date of receipt.
- FREE Return Shipping, If "you" paid for shipping the initial order. If your order qualified for FREE Shipping, $11.00 will be deducted from your return. [Excluding adjustments under our Perfect Pillow Policy]