FREE SHIPPING MINIMUM ORDER 150 DOLLARS, 30 Night Return Policy, and FREE Pillow Adjustment

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from 9 AM to 4 PM Central

Shipping & Returns

Fast & FREE Shipping with Rapid Returns & Refunds

Shipping Policy:

  • We are the OPPOSITE of Amazon. Everything is made-to-order and hand-made ... 
  • ALL of our luxury down bedding items are made-to-order requiring 5 - 7 BUSINESS DAYS, not including the order day, to manufacture before being shipped. (Unless otherwise noted on the product landing page) However, production times may extend during holidays, annual sales events and over long weekends.
  • Orders typically arrive 7 - 10 BUSINESS DAYS from order date. (Unless otherwise noted on the product landing page)
  • Min. product order of $150 is required to qualify for FREE Shipping.
  • Orders less than $150 are $14.95.
  • Once the package(s) ship the order may not be cancelled.
  • Once the package(s) ship YOU can change your delivery, signature requirements, reschedule the delivery, and notifications! Get FedEx Delivery Manager today!
  • Once the package(s) ship if you refuse the delivery any additional RTS (return to sender) shipping charges incurred will be deducted from your refund. 
  • Down & Feather Company is NOT RESPONSIBLE for lost or damaged products. 
  • We do NOT ship to Alaska, Hawaii or Canada.
  • We do NOT ship to PO Boxes.
  • We do NOT ship internationally. (Only US Based Freight Forwarder)

Rapid Returns & Refund Process:

30 day return policy
  • Returns are a customer driven and initiated process so you never have to ask.
  • Returns must be initiated within 30 days of date 'Delivered' via the Refund & Return Center.
  • *Return Labels must be scanned by the carrier within 10 calendar days of generation. 
  • Refunds can only be processed back to the original form of payment.
  • Pillow ADJUSTMENTS please visit our Pillow Adjustment Center.
  • Return label shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
  • *For sanitary reasons; pillow protectors (w/zippers),  mattress topper protectors, duvet covers, fitted sheets, flats sheets, pillowcases and custom items are not eligible for return once 'Delivered'.
  • Ineligible items included in your return will be deducted from your refund if included in your return. Read 30 Night Comfort Guarantee
  • Once we receive your returned item it takes 7 - 10 business days for us to process the return for a refund NOT including the date of receipt.
  • FREE Return Shipping, If "you" paid for shipping the initial order. If your order qualified for FREE Shipping, $11.00 will be deducted from your return. [Excluding adjustments under our Perfect Pillow Policy]

[IMPORTANT] Please note our Shipping & Return Policy is subject to change at any time and without notification. 


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