FREE SHIPPING MINIMUM ORDER 150 DOLLARS, 30 Night Return Policy, and FREE Pillow Adjustment

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Monday through Friday
from 9 AM to 4 PM Central

Shipping & Returns

Fast & FREE Shipping with Rapid Returns & Refunds

Shipping Policy:

Free Shipping
  • We are the OPPOSITE of Amazon. Everything is made-to-order and hand-made ... 
  • ALL of our luxury down bedding items are made-to-order requiring 5 - 7 BUSINESS DAYS, not including the order day, to manufacture before being shipped. (Unless otherwise noted on the product landing page)
  • Orders typically arrive 7 - 10 BUSINESS DAYS from order date. (Unless otherwise noted on the product landing page)
  • Min. product order of $150 is required to qualify for FREE Shipping.
  • Orders less than $150 are $14.95.
  • We do NOT ship to Alaska, Hawaii or Canada.
  • We do NOT ship to PO Boxes.
  • We do NOT ship internationally. (Only US Based Freight Forwarder)

Rapid Returns & Refund Policy:

30 day return policy
  • Returns are a customer driven and initiated process so you never have to ask.
  • Returns must be initiated within 30 days of date 'Delivered' via the Refund & Return Center.
  • *Return Labels must be scanned by the carrier within 10 calendar days of generation. 
  • Refunds can only be processed back to the original form of payment.
  • Pillow ADJUSTMENTS please visit our Pillow Adjustment Center.
  • Return label shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
  • *For sanitary reasons; pillow protectors (w/zippers),  mattress topper protectors, duvet covers, fitted sheets, flats sheets, pillowcases and custom items are not eligible for return once 'Delivered'.
  • Once we receive your returned item it takes 7 - 10 business days for us to process the return for a refund NOT including the date of receipt.
  • FREE Return Shipping, If "you" paid for shipping the initial order. If your order qualified for FREE Shipping, $11.00 will be deducted from your return. [Excluding adjustments under our Perfect Pillow Policy]


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