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Frequently Asked Questions About Down & Feather Co.
Q: Why Down & Feather Co.
We are a premium manufacture of made-to-order luxury down bedding using only the finest most expensive materials we can find in the world. We believe the best products and materials do NOT need to be sourced from China.
We are the home of The Original Feather, just like the one at grandma's house.
We are the home of the orignal 'Perfect Pillow Policy'
We are the opposite of Amazon. Nothing is already made sitting in a box waiting for to be shipped!
All of our pillows will ship in their own box, uncompressed, inside a travel bag with handles.
All of our pillows are 'traditionally' designed without chambers, feather cores surrounded by down, internal chambers or any other pillow-in-pillow design. We make them the old fashioned way!
Q: What does made-to-order mean?
Made-to-order means when order any of our luxury down bedding items we must make them before we can ship them. We have to cut and sew the fabric to the correct dimensions as ordered. Then they are filled with your preferred down, feather or feather blend and down to the density ordered.
Q: What is your Perfect Pillow Policy?
We will adjust any of our down pillow or feather pillows one (1) density level softer or firmer than the density level of the original order for FREE for one (1) year from the date of purchase. For example, if you order our most popular medium density pillow we will adjust it 'thicker' or 'thinner' for FREE for one (1) year.
Q: Why Hungarian white goose down?
Hungarian white goose down is legendary around the world for the size and consistency of the down clusters. However, not all Hungarian white goose down is created equal so we have ours isotope tested by an independent lab to make sure ours isn't from China and wasn't washed and cleaned in China! Many offer Hungarian white but is it really Hungarian? We know ours is. I wonder if they know.
Q: What is your Return Policy?
All of our luxury down bedding items; pillows, comforters and mattress toppers come with our 30 Night Comfort Guarantee from the DATE OF DELIVERY. C
Don't judge your new pillow based on the weight of the box or the feel when compressed with your hand. Use it as designed, sleep on it, with a pillow protector and a pillow case before decided whether or not it's perfect for you.