Adjustment and Return

Choose Pillow Adjustment:

If your down pillow or feather pillow firmness isn't perfect, we will gladly adjust its firmness FREE for one (1) year from the date of purchase. For more details, visit the Perfect Pillow Policy.

Choose Return/Refund:

If your down comforter, down pillow, feather pillow, down mattress topper, or featherbed is not what you hoped it would be under our 30-Night Satisfaction Guarantee.

If you are not satisfied with your pillow, comforter, mattress topper, or feather bed, please select Return/Refund and follow the instructions to return it in new condition, within 30 days from the DATE OF DELIVERY. 

adjustment center for pillows that need to be adjusted in the first year
refund center for returns within the first 30 days of purchase for refund