Adjustment and Return
Choose FREE Pillow Adjustment:
If your down pillow or feather pillow firmness isn't perfect, we will gladly adjust its firmness FREE for one (1) year from the date of purchase. For more details, visit the Perfect Pillow Policy.
Adjustment Center
For pillows that need to be adjusted either softer of firmer within the first year of purchase
(free service)
Choose this if:
- if I need to make my pillow softer or firmer
- I'm within your first YEAR of purchase
Choose Return for Refund:
[IMPORTANT] IF YOU ARE RETURNING MORE THAN ONE ELIGIBLE ITEM. PLEASE CHOOSE QTY ONE (1) to generate one (1) label at a time.
Generate a return label within 30 days from the DATE OF DELIVERY for refund. If your down comforter, down pillow, feather pillow, down mattress topper, or featherbed is not what you hoped it would be under our 30-Night Comfort Guarantee. *Return Labels must be scanned by the carrier within 10 calendar days of generation.
Return/Refund Center
For pillows, comforters and feather beds that need to be returned within the first 30 days ofpurchase.
Choose this if:
- it's not working for me
- I don't like it
- I really wanted a down pillow
- I really wanted a feather pillow
- I ordered the wrong size
- it was damaged in shipment
- I received the wrong item