Customer Service

Back Ordered Items

When back-orders happen, we will contact you with alternatives or a expected shipping date.

All of our luxury down bedding and linens (pillow cases, flat sheets, fitted sheets, duvet covers, protectors) are made-to-order so back-ordered items happen very rarely. However, when an item is back-ordered it may still be purchased. Note: You will be charged for a back-ordered item and it may take up to 4 weeks for a back-ordered item to ship.