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Customer Service


Frequently Asked Questions

  1. How can I contact you?
  2. What's the difference between your SnuggleSoft line and NaturalNights line of down pillows and down comforters?
  3. Are the birds harmed in any way when you collect the down?
  4. What's the difference between all the fill powers?
  5. Where do you use a feather bed?
  6. Why do I need a pillow protector, feather bed protector or a pillow case?
  7. Why? What happens to the down clusters?
  8. What do you recommend when it comes to caring for your down pillow, down comforter or feather bed?
  9. How do I clean my down pillow or down comforter if I spill something on it?
  10. So how do I get the firmness right the first time? How do I choose the pillow that's right for me?
  11. So what's next for the Down & Feather Company?
  12. What's up (or down) with the Down & Feather Company Logo?
  13. What is Hungarian Goose Down?
  14. What is Fill Power?
  15. What else are they made of ? Egyptian Cotton
  16. The Enemies of Down - Compression, Moisture and Oil

Answers…

  1. How can I contact you?

    You can always reach us at 888.downandfeather (888.369.6263) or you can use the Contact Us form on the Contact Us page found along the vertical navigation under Customer Service.

  2. What's the difference between your SnuggleSoft line and NaturalNights line of down pillows and down comforters?

    The only difference is the cotton shell that holds and surrounds the down. The NaturalNights organic bedding collection is a Eco-friendly, chemical free, all natural bedding with a unbleached Egyptian cotton shell that won't irritate your skin or your allergies and it's guaranteed to be hypoallergenic and allergen free.
  3. Are the birds harmed in any way when you collect the down?

    Absolutely not. The Hungarian goose down used to make all of our down bedding products is hand harvested during the molting season of the bird in a effort to not harm the beautiful birds or their habitat.What is a "Perfect Pillow Policy"? Pillows are very personal and buying pillows sight unseen over the internet can be difficult. So to reduce the risk of choosing the wrong firmness we have a "Perfect Pillow Policy" which states that we will adjust any pillow for one year from the date of purchase.
  4. What's the difference between all the fill powers?

    It's easy really, the higher the fill power the finer the quality.
  5. Where do you use a feather bed?

    Feather beds are typically placed on top of your existing mattress and under a fitted sheet.
  6. Why do I need a pillow protector, feather bed protector or a pillow case?

    The reason you want to use a pillow or feather bed protector is to keep the natural oils and moisture from your skin away from the down clusters that fill your luxury down bedding so it will last longer.
  7. Why? What happens to the down clusters?

    Hungarian goose down is a completely organic material that when exposed to moisture or the oils from your skin can cause it to break down and loose its resilience or support. The longer you can keep your down bedding from that exposure the longer it will last.
  8. What do you recommend when it comes to caring for your down pillow, down comforter or feather bed?

    One of the easiest ways to care for your luxury down bedding so that it will last longer is 1) protect it. 2) throw it in the dryer on a fluff cycle to air it out.
  9. How do I clean my down pillow or down comforter if I spill something on it?

    That depends on the type of spill and how badly it has soaked through the outer cotton shell. Your first line of defense is spot cleaning. If that doesn't seem to do it send it off to Blanc Plume French Laundry in St. Louis for some serious attention.
  10. So how do I get the firmness right the first time? How do I choose the pillow that's right for me?

    It all depends on your sleep habit. Are you a side sleeper? or back sleeper or do you like to sleep on your stomach? We have put a video on our "how to choose a down pillow" page to help people visualize each pillows firmness so that they choose the perfect pillow.
  11. So what's next for the Down & Feather Company?

    Our commitment is to offer only the finest quality products to our customers whether we make it or not. We will continue to compliment our down bedding brands with luxury bedding and accessories from around the world. We want everyone to "Sleep Well". In addition we are always looking for ways to move closer to the customer and allow them to contribute to the business so we are currently looking into adding a blog to help facilitate customer interactions and questions.
  12. What's up (or down) with the Down & Feather Company Logo?

    Given that all of our down pieces are made from goose down we thought a goose, upside down, would be both appropriate and a little light hearted. We are very serious about making only the finest down in the world but we don't take ourselves to seriously.
  13. What is Hungarian Goose Down?

    Hungarian Goose Down is widely regarded as the finest goose down in the world. The Hungarian Goose Down used to make your SnuggleSoft™, QualityRest™ or NaturalNights™ down pillow, down comforter or feather bed is hand harvested during the molting season of the bird in a effort to not harm the beautiful bird's or there habitat. After harvesting the down is hand sorted into different levels of quality based on the size of the harvested clusters. The larger the cluster the better the quality. Harvesting and sorting goose down by hand is very tedious and time consuming but it ensures consistent fill quality across our brands from year to year.
  14. What is Fill Power?

    Fill power is difficult to explain given that regardless of the fill power it all seems to be stuffed into the same space like a down comforter, pillow or featherbed. but the difference is actually very dramatic. Technically speaking fill power is a measurement of the amount of space one (1) ounce of down will occupy in cubic inches when allowed to reach its maximum loft. The higher the fill power the more cubic inches need to allow the down to reach it's maximum loft. But the warmth of a down comforter is determined by both the fill power and the amount of down used to make the comforter. As a consumer you should be looking for both the highest quality down, determined by using fill power, but also be looking for a down comforter designed to allow the down fill to reach it maximum loft. The design that allows down to reach its maximum loft is a baffle box design like all of our premium down comforters featured above (save the classic). A baffle box design allows the down, not the feathers (we don't use feathers in our any of our down comforters) to reach there maximum loft thus providing you with the maximum amount of insulation to keep you cozy warm at night.
  15. What else are they made of ? Egyptian Cotton

    All of our down comforters are made from Egyptian cotton. Egyptian cotton is used because it can be spun into a smoother, stronger and much finer yarn so that it's possible to weave more threads per square inch into the fabric. The high thread count makes the fabric denser and more substantial. Constructed almost exclusively as a sateen weave the result is a smooth silky finish of impeccable quality and refinement. Thread count is important but it's only one part of three other components that determine the quality of the fabric used to make your down comforter. So what are the other components?...Quality, Construction and Finish. Quality of the yarn, or cotton fiber, is one of the most important components when manufacturing the ticking or shell used to contain the down fill of a down comforter. The quality of the yarn is basically a function of the length of the cotton fiber. So the longer the fiber the higher the quality of the finished goods. The finest quality yarn, or cotton fiber, use a long-staple cotton fiber found primarily in northern Africa or Egypt. The longer the cotton fiber the smoother, stronger and finer the yarn can be woven. Finer woven fabric means better quality and higher thread count. Construction, or the weave, of that long-staple cotton fiber impacts how soft your down comforter will feel to the touch. Some weaves lend themselves to looking and feeling softer which is why we use a solid sateen weave which produces a smooth and lustrous surface. We saved the finish for last. Mercerization is a wet finishing process for cotton yarn or fabric. This treatment increases a cotton's luster and strength allowing the fabric to retain its silky softness.
  16. The Enemies of Down - Compression, Moisture and Oil

    What destroys down? Compression is a pretty big one but you can't really avoid it. Moisture from incorrectly washing the down piece or moisture and perspiration from our bodies while we sleep is the biggest challenge. Oils from your skin while you sleep slowly reach the down contained within your down pillow, comforter and feather bed. That is why highly recommend you use the appropriate protector and a pillow case, duvet cover or feather bed protector. If you take a shower at night make sure you have dry hair before laying down on your down pieces. It's very important to manage perspiration while we sleep so that it doesn't destroy the down contained in your down pillow, feather bed or down comforter which is why we highly recommend pillow protectors, duvet covers or mattress topper protectors to aid in managing that moisture.

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