Minimum order $150 Required - PROMO CODE:CYBERWEEK
Free Shipping on Orders Over $150
8883696263 M-F 9-5 CST

Customer Service


Terms and Conditions

FREE Pillow Adjustment(s) for ONE YEAR

Our "Perfect Pillow Policy" - If your goose down pillow, feather pillow or decorative pillow firmness isn't perfect we will gladly adjust its firmness FREE for one (1) year from the date of purchase. It's that simple. You only pay for shipping.

30 Day Satisfaction GUARANTEE:

All Down & Feather Company™ down comforters, down pillows and feather beds come with a 30 Day Satisfaction Guarantee in addition to our 10 Year Guarantee. If you are not satisfied with your comforter, pillow or featherbed, simply return it in new condition, within 30 days from the date of purchase and we will issue a refund less our shipping costs before receipt and inspection.

10 Year GUARANTEE

All Down & Feather Company down comforters, down pillows, decorative pillows and feather beds are GUARANTEED to be free from defects in workmanship for 10 Years from the date of purchase.

Custom Orders

May not be returned, but are covered under our 10 warranty. All pillows adjusted under our Perfect Pillow Policy are considered to be custom after adjustment. All linens (duvet covers, bed sheets, feather bed protectors) etc. and CALIFORNIA SIZES ARE ALL CONSIDERED CUSTOM SIZES. If you are unsure about the color of any of the bedding item you may request a fabric swatch for your review free of charge. If you are unsure about a products size or weight please call before ordering.

Easy Return and Pillow Adjustment Instructions:

  1. Take items to UPS or FedEx and keep your return tracking number.
  2. Fill out our Contact form providing your return tracking number.
  3. Pillow Adjustments or Refunds take approximately 14 business days.
  4. It's that easy.
ALL ADJUSTMENTS OR RETURNS MUST USE THE RETURN REQUEST FORM. Please review the "Receipt and Inspection" Policy before completing the form that all customers are REQUIRED to agree to before checkout (You can not check out until you agree to our return policy).

Receipt and Inspection:

Down bedding ITEMS RETURNED IN NEW CONDITION (Original box with original undamaged internal packaging.) will be accepted less our shipping costs.

Down bedding ITEMS RETURNED IN USED CONDITION (i.e. stained; covered with human hair or animal hair, smell of perfume or any other odor, different box, missing or damaged internal packaging.) WILL NOT BE ACCEPTED FOR RETURN. Shipping charges will be reimbursed for manufacturing defects only and must be sent via FedEx Ground or UPS Ground for tracking purposes via our Return Request Form. Down & Feather Company's Warranty & Returns policy is subject to change at any time.

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE USE AND PLACEMENT OF A ORDER CONFIRMS YOUR UNDERSTANDING OF OUR TERMS AND CONDITIONS AND RETURN POLICY AS CLEARLY OUTLINED BOTH HERE AND ON THE RETURN POLICY PAGE.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


Join our Preferred Email Newsletter

Please Wait... processing