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Customer Service

Return Policy

30 Night Comfort Guarantee.

(30) Night Comfort Guarantee. - All Down & Feather Company™ down comforters, down pillows, down mattress toppers and feather beds come with a 30 Night Satisfaction Guarantee. If you are not satisfied with your comforter, pillow or feather bed, simply return it in new condition, within 30 days from the DATE OF RECEIPT and we will issue a full refund for the purchase price.

Perfect Pillow Policy.

After (30) Night's - FREE Pillow Adjustments for (1) One Year. If your goose down pillow, feather pillow or decorative pillow firmness isn't perfect we will gladly adjust its firmness, one density level, FREE for one (1) year from the date of purchase. It's that simple. You only pay for shipping the pillow to us for the FREE Adjustment.

Three (3) Step Simple Return Policy:

  1. Visit our View Your Order page:
  2. Choose the product to be returned or pillow(s) to be adjusted:
  3. Ship your return to the address on the box:

It's that simple.

Receipt & Inspection:

Down bedding ITEMS RETURNED IN NEW CONDITION (Original box with original undamaged internal packaging.) will be accepted for return. Shipping charges will be reimbursed for manufacturing defects only.

Down bedding ITEMS RETURNED IN USED CONDITION (i.e. stained; covered with human hair or animal hair, smell of perfume or any other odor, different box, missing or damaged internal packaging WILL NOT BE ACCEPTED FOR RETURN. Shipping charges will be reimbursed for manufacturing defects only and must be sent via UPS Ground for tracking purposes using our Contact Us form, "Subject:Product Return". Unfortunately, due to the sanitary nature of bedding, we cannot accept down bedding items for return after 30 days. Down & Feather Company's Return Policy is subject to change without notice.


Down pillows, feather pillows, decorative pillows, European pillows or body pillows can be adjusted once density level higher or lower than the original density order FREE for the first year under our Perfect Pillow Policy.. After one (1) year from the date of purchase we will gladly adjust or refurbish your pillow for a small fee.

Custom Orders:

Custom orders may not be returned, but are covered under our 10 warranty. Please understand that pillows adjusted under our Perfect Pillow Policy are considered to be custom after adjustment. If you are unsure about size, weight or color of a bedding item you may call us or request a fabric swatch for your review free of charge.

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