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Customer Service

Perfect Pillow Policy

Perfect Pillow Policy.

FREE Pillow Adjustment - If your goose down pillow or feather pillow firmness isn't perfect we will gladly adjust its firmness FREE for one (1) year from the date of purchase. It's that simple. You only pay for shipping the pillow to us for the FREE Adjustment.

1. Pillow Adjustment Guideline:

We will adjust any of our down pillows or feather pillows one (1) density level higher or lower than the density level of the original order. For example: If you order a Medium Density pillow and you need to have it adjusted we will adjust it to 'FIRM' or 'SOFT' for FREE.

2. Pillow Adjustment Process:

Once we receive your pillow for adjustment and log it into our system please allow 7 - 10 business days for us to adjust your pillow. Some pillows may need to be cleaned before we can adjust them. You will receive email notification when your adjusted pillow is shipped.

3. Shipping Costs:

We will adjust it for FREE and ship it back to you for FREE. You're only responsible for getting the pillow back to us for the FREE adjustment.

Request a Pillow Adjustment

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